case study



Testing Of A Workforce Management Software


Software Company

Available on


AMQA Experts


Ximble Is A Leading Supplier Of Service Management Software That Offers Solutions For Automated Workforce Management. It Consists Of Mobile Application & Cloud Solutions Designed To Organize Service Teams. More Than 500 Companies Use The Customer’s Solution For Their Processes In It Service Management, Customer Services Management & Field Service Management.

the challenge

The Client Possesses A Web-based Platform For Workforce Management That Allows Users To Plan And Register Their Activities. The System Has Complex Business Logic, Consists Of Various Modules & Supports Different Users’ Roles. Users Can Interact With The System Through A Web Portal Or Mobile Apps.

Every Day More Than 25,000 Professionals And 100,000 Clients Use The System. As The Number Of Users Continuously Increase, System Logic & Architecture Become More Complex, It Is Crucial To Guarantee Stable And Correct System Work. Therefore, The Customer Choose AMQA Expert’s Testing Team To Improve The Whole System (Both Web And Mobile Apps) Quality. The Testing Process Should Be Performed In Parallel With New Functionality Development.
  • Adapting industry regulations
  • Balancing quality with efficiency
  • Managing quality across geographically
  • Performance Metrics and Measurement
  • Monitoring and evaluating performance

Proposed Solution

We Dedicated Team Decided To Execute Smoke, Functional & Regression Testing Of The Mobile & Web App. On The Base Of Reviewed Specification Intelligible Test Cases Were Created. Smoke Testing Was Performed For Every Build With New Functionality. After Smoke Tests Completion, Team Continued With Execution Of Functional Testing, At The End Of Which The Customer Received Bug Reports. After Reported Bugs Were Fixed, Regression Testing Phase Started. To Check If Users Of All Popular Browsers Can Easily Use The System Without Any Mistakes, Cross-browser Testing Of The Web App Was Performed. Our Testers Took Part In Planning And Estimating Of The Development Process, Fulfilled In Agile (Scrum) Methodology.

key deliverable

  • Test Plan
  • Test Cases
  • Test Execution
  • Defect Reports
  • Test Summary Report


Being The Industry Leaders They Were Struggling To Achieve The Quality Of Service (QoS) Benchmark And Wanted To Enhance Its App’s Performance And Functionality For Better Customer Experience. They Wanted To Ensure A Great Experience Every Time They Rolled Out A New Feature Or A New App Update, So New Functionalities Needed To Be Checked On Multiple Devices. They Also Needed A Partner Who Could Accommodate The Work Dynamics Of Their Project & A Tool They Use For Defect Track.


Utilizing each bit of knowledge of the development and core processes, our extensive suite of testing administrations covers Functional and Non-functional Testing, Professional Expertise for Cloud and Mobile Technology. Our customer-centric approach helps clients in flourishing in the growth of their business with our exclusive solutions that are a leap ahead compared to industry.


Our Dedicated Team Successfully Created Well Defined Agile Qa Process And A Part Of The Great Team, Client Is Very Happy With The Services & Now Millions Of Users Worldwide. This Helped The Customer Achieve High Quality Standards Of Their System (Both Web & Mobile Apps) That Contributed To The Client Base Growth. At The Moment, The Customer Continues Cooperation With AMQA Experts.